Below some common questions and answers.

Product Questions

How is the customer service ?

We at The Pop Shop take great pride in offering the very best customer service available. We want to build friendships and trust so you feel comfortable and satisfied when stopping by the Shop.

Do you still sell Smoking Accessories ?

Yes, we have now obtained our NYS Retail Dealer Certificate of Registration for Vapor Products. We do not sell e-liquid of any kind, we recommend purchasing tested e-liquid from reputable companies.

Does your company offer discounts for multiple purchases?

Yes, please email us when you know what you would like to purchase and we will email you an invoice with a discount applied.

Are these products Authentic ?

Our products are 100% Authentic, purchased direct from the companies that produce them.

Payments, Shipping & Returns

How do you process my credit card?

All payments are securely processed by Authorize.net when using Visa, Master Card, American Express & Discover.

Do I have to pay sales tax?

Products are sold out of New York State so only New York State residents pay sales tax, (8.875%).

How is my order shipped?

All orders ship FREE via USPS First Class Mail. If desired, upgraded shipping options are available at checkout. 

Cancellation and Return Policy ?

You can cancel anytime before your order ships but if it shipped out already, please contact us to see if your order is eligible for return. If requesting to return an order, the items must not be opened and it is required to be shipped back the same way it was received. The return shipping cost is the buyers responsibility. Refunds allowed no more than 30 days after purchase.

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